How to Talk So People Will Listen When They’re Upset
You’ve got a critical co-worker…team members attacking each other…a boss who’s impatient with you…an incensed client. My guess is you feel overwhelmed and a little bit scared in challenging situations...
View ArticleLeaders, Workplace Conflict and a Meme
More often than you might think, employees end up in conflict due to poorly designed organizational structures. While the specific conflicts still need to be addressed, future problems can be mitigated...
View ArticleHow to Balance Conflict Styles on a Team
A couple weeks ago, I mentioned research about how our brains are wired differently with regard to our ability to deal with negative inputs. This got me thinking about the different ways people...
View ArticleHow Play Prepares You to Handle Conflict
One of the core skill sets for handling conflict is creative problem solving. The key word in that sentence is “creative.” Quite often, when people are in conflict, they can’t see their way out of it....
View ArticleHow to Hear Difficult Feedback Without Letting It Hurt You
If you have a hard time receiving negative feedback, even when it’s well-intentioned, you are not alone. If you suspect the motivation of the giver or if it was delivered poorly, it’s even harder to...
View Article10 Ways to Curb Annoying Co-Worker Behavior
After giggling through the clip from the television show The Office (posted last week) about annoying co-worker behavior, I had this profound thought: the funniest humor is inspired by real life....
View ArticleTwo Articles and Three Videos on How Your Actions Affect Conflict Dynamics
Building skills and confidence for handling all sorts of conflicts begins with you. You can’t change other people. You may not be able to influence the circumstances in which the conflict occurs. What...
View ArticleHow to Provoke Defensive or Collaborative Behavior
What makes you feel defensive? Chances are it’s when you feel threatened by what someone said or did. Usually, it’s a visceral, instantaneous response. You feel judged, dismissed, wrongly (or rightly)...
View ArticleCan Dancing Break Up a Conflict Log Jam?
You’re leading a day-long meeting to address a customer dissatisfaction issue and making no headway. No one can agree on the way forward. The technical expert is insistent on a precise approach while...
View ArticleHow to Keep a Good Working Relationship from Going Bad
Have you ever had what began as a good working relationship go bad? Do you know someone who’s had a terrible conflict with their boss or co-worker? Is there a work team in your past that you would...
View ArticleHow Would You Explain Conflict Resolution to a Ten-year-old Using Five Words?
As someone passionate about teaching people about conflict resolution, I often wish I had a concise way of describing it. A few weeks ago I posed the title question to a group of professional mediators...
View ArticleCan Optimism Help Resolve Dysfunctional Conflict?
Cassidy was recently promoted to supervise an operations group. Soon after taking the job, it becomes abundantly clear to her that two of her employees aren’t speaking to each other. Each one has...
View ArticleTen Quotes on Conflict, Innovation and Mental Strength
Have you ever come upon a quote and thought, “This speaks to me.” Another person may have said something very similar on the same theme but didn’t grab you. I suspect this is why lists of quotes are...
View ArticleIs Avoiding Conflict Always Bad?
If you dislike conflict so much you would rather go to the dentist than face it, you are not alone. Many of us are at least cautious around conflict if not downright frightened by it. Yet relationship...
View ArticleYear’s End Gratitude, New Year’s Goals
When I started this blog, I had two simple goals: to offer practical information on managing conflict and to reach people around the world. I was a newbie when it came to this online blogging stuff. I...
View Article‘Tis the Season of love and peace–or is it?
In many parts of the world, it is the season of love and peace. It is a time we are supposed to set aside our differences and get along, if just for a day. As you know, such expectations can be...
View ArticleHow Does Nelson Mandela Inspire You?
“It is music and dancing that makes me at peace with the world and at peace with myself.” –Nelson Mandela I don’t know about you but when I heard the news that Nelson Mandela had passed away, tears...
View ArticleHow To Let Go of Past Resentments
In last week’s holiday survey results, one response stood out. Close to 60% of you said that one thing you wish you could change about handling family conflicts is how to let go of past resentments....
View ArticleHoliday Survey Results
The holiday survey results are in and some of the answers might surprise you. Thanks to all of you who participated. Your willingness to share how you feel about the holidays is what makes these...
View ArticleHow Do You Feel About the Holidays?
Judging by the store fronts and television ads, the holidays are well under way, at least here in the U.S.. No more waiting until Black Friday, the day after our Thanksgiving, let alone until Christmas...
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