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How to Talk So People Will Listen When They’re Upset

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You’ve got a critical co-worker…team members attacking each other…a boss who’s impatient with you…an incensed client. My guess is you feel overwhelmed and a little bit scared in challenging situations like these. How can you get these people to calm down, listen to your side of the story or be open to your suggestions? It’s [...]

The post How to Talk So People Will Listen When They’re Upset appeared first on Conflict Tango.


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